1. Shipping Time

Orders are typically shipped within 1–2 business days after confirmation and payment processing. Custom or made-to-order items may take additional time.

2. Delivery Timeframe

Ready-to-Ship Products: Delivered in 3–5 business days post-dispatch.
Custom Orders: Delivered in 4–7 business days depending on location and customization level.

Note: Delivery time may vary due to courier delays, weather, or remote location issues.

3. Refund Duration

If your return is approved, refunds are processed within 5–7 business days and credited back to your original bank account or payment method.

4. Return Window

You can request a return within 7 days of receiving the product, as long as the item is unused, unworn, and in its original packaging.

5. Damaged Product Return & Exchange

If you receive a damaged or defective product, notify us within 48 hours of delivery.

• Send clear photos of the damage to shuv@pearlnbeads.com.
• Once verified, we will process an exchange within 3–5 business days.

6. Shipping Charges

India: Free shipping for orders over ₹3000. Nominal charges for smaller orders.
International: Shipping charges based on weight, size, and destination.

7. Tracking Your Order

You will receive a Shiprocket tracking link via email or SMS once your order is shipped.

8. Delivery Attempts

Ensure someone is available to receive the delivery. If the first attempt fails, the courier will reattempt.

9. Change in Address

To change your shipping address, contact us within 24 hours of placing the order.

10. Support

📧 Email: shuv@pearlnbeads.com
📞 Phone: +91 9285580771